TROUBLESHOOTING/FAQs
- What is the FACTS District Code?
- The buttons of the left-hand side of the screen do not work
- I do not seem to have full functionality in the Family Portal
- I cannot make a payment in the FACTS Family Portal using my cell phone or tablet
- I have more than one child enrolled at Heights, but see only one of my children in the Family Portal
- I do not see the Financial link in the left-hand menu
- I forgot my password; my password is not working
- I received an error message when I try to log in